FAQS
What is Affirm?
Affirm is a financing alternative to credit cards and other credit payment products. Affirm offers real-time financing for purchases online. With Affirm, you can buy and receive your purchase now, and pay for it in fixed monthly installments from 3 to 24 months. For example, instead of $1,500 up front, pay only $63 a month at 0% APR over 24 months. A down payment may be required.
Why buy with Affirm?
Here is what Affirm offers:
- Buy and receive your purchase now, and pay for it over time. This allows you to split up the price of your purchase into fixed payment amounts that fit your monthly budget.
- If Affirm approves you for a loan, Affirm discloses your loan terms before you make your purchase. You'll know exactly how much you'll owe each month, the number of payments you must make, and the total amount of interest you'll be paying over the course of the loan. Affirm does not charge hidden fees.
- The application process is secure and in real-time. Affirm asks you for a few pieces of information. After you provide this information, Affirm will notify you of the loan amount you're approved for, the interest rate, and the number of months you will have to pay off your loan, all within seconds.
- You don't need to have a credit card to make a purchase. Affirm lends to its partners directly on your behalf.
- Affirm bases its loan decision not only on your credit score, but also on several other data points about you. You may be eligible for Affirm financing even if you don't have an extensive credit history.
- Affirm will send you email and SMS reminders in advance of your upcoming payment. You can also enable "Autopay" to schedule automatic monthly payments on your loan.
Are there any interest or fees associated with Affirm loans (late fees)?
Affirm loans vary between 0% APR and 30% APR simple interest. The corresponding finance charge is the only fee associated with an Affirm loan. Affirm does not charge late fees, service fees, prepayment fees, APR penalties or any other hidden fees for a late payment. They strive to always be more transparent and fair than any other form of financing.
How do I make my (Affirm) payments?
Before each payment is due, Affirm will send you reminders via email and SMS that will include the installment amount that is coming due and the due date. You can also sign up for autopay so you don't risk missing a payment.
Please follow these steps to make a payment:
- 1. Go to www.affirm.com/account
- 2 .You will be prompted to enter in your mobile number where you will be sent a personalized security pin.
- 3 .Enter this security pin into the form on the next page and click "Sign In."
- 4 .You'll now see a list of your loans and payments coming due. Click on the loan payment you would like to make.
- 5 .You can make a payment utilizing a debit card or ACH bank transfer.
Why was I denied financing by Affirm?
Please contact Affirm via email at help@affirm.com, Affirm will notify you of the reason(s) for the decision via email.
Does Affirm perform a credit check?
Yes, when you first create an Affirm account, Affirm performs a 'soft' credit check to help verify your identity and determine your eligibility for financing. This 'soft' credit check will not affect your credit score.
How does Affirm approve borrowers for loans?
Affirm will ask you for a few pieces of personal information – your name, email, mobile phone number, date of birth, and the last four digits of your social security number. Affirm uses this information to verify your identity, and to make an instant loan decision. Affirm will base its loan decision not only on your credit score, but also on several other data points about you. This means you may be able to obtain financing from Affirm even if don't have an extensive credit history.
How does Affirm work?
Here are the steps in the Affirm loan application process:
Select to pay with Affirm at checkout.
Affirm will prompt you to enter a few pieces of information – your name, email, mobile phone number, date of birth, and the last four digits of your social security number. Please ensure that all of this information is your own and is consistent information otherwise you may experience difficulty with your checkout.
To ensure that you're the person making the purchase, Affirm will send a text message to your cell phone with a unique authorization code.
Enter the authorization code into the application form.
Within a few seconds, Affirm will notify you of the loan amount you're approved for, the interest rate, and the number of months you will have to pay off your loan. You will have the option to choose to pay off your loan over time. Affirm will also state the amount of your fixed, monthly payments and the total amount of interest you'll pay over the course of the loan.
If you would like to accept Affirm's financing offer, click "Confirm Loan" and you're done.
Going forward, you'll get monthly email and SMS reminders about your upcoming payments. You can also set up autopay to avoid missing a payment. Your first monthly payment will be due 30 days from the date we the merchant completes processing your order.
What is Katapult?
Katapult is the leader in the no credit required, lease to own space. Have bad credit? Don't have credit history? Not an issue. They offer a simple, straight-forward lease to own payment option to help you acquire the products you want and need from our top retailer and merchant partners. These include electronics, appliances, furniture, automotive, musical instruments, and more.
What is lease to own?
Everyone is a little forgetful, so we try to help. Before each payment is due, we'll send you a text message and an email regarding the payment date and the amount of your next lease to own payment.
Why is it important to make Katapult lease to own payments on time?
Failure to make on-time payments could result in late fees and will impact your ability to get a Katapult lease in the future.
Who can get a Katapult lease?
Anyone over 18 years old may apply and may be approved, other requirements apply.
What is needed to apply for a Katapult lease purchase agreement?
- A valid mobile phone number that can receive SMS text
- A valid US address
- A valid Social Security or Taxpayer ID Number (ITIN)
- A valid email address
- A valid credit or debit card to make payments (no prepaid or gift cards)
- A valid photo ID showing you are 18 years of age or older
How do I return the products from my Katapult lease purchase agreement?
Customers have the right to return their product within 30 days of receipt of their product or such other deadline as stated in your return policy and receive a refund of applicable money paid with the exclusion of the initial $45 payment, unless refunding the initial payment is required by applicable law. Your return policy stays in effect for transactions made with Katapult.
If your return window of 30 days (or more where applicable) has passed, customers may contact Katapult and return the product(s) to Katapult, releasing them from future payments.
If returns are applicable by your retailer, please contact Katapult's customer service by calling 833- KATAPULT (528-2785) or via email returns@katapult.com or using LiveChat.
What are the terms of a Katapult lease purchase agreement?
Our auto-renewing lease purchase agreements are 12 – 18 months depending on the lease amount and state in which the customer resides. With a Katapult lease purchase agreement you have three options:
- 1.) Continue to make lease payments and a portion of every payment goes toward reducing the buyout price.
- 2.) Buy the products outright at any time during your lease purchase agreement term.
- 3.) Return your item(s)
What are the advantages of a Katapult lease purchase agreement vs. a loan (financing)?
Loans generally offer lower recurring payments than lease purchase agreements, while lease purchase agreements offer the flexibility of continuing to lease, buy, or return the product. Also, there is no danger of penalty interest (be that compounding or deferred) or loan acceleration with Katapult.
Loan: You can borrow money to buy something and you pay it back over time, plus interest.
Katapult Lease purchase agreement: You make the appropriate lease purchase agreement payments on or before the due date for the use of your products. With each payment you may choose one of three options:
1. You can continue using the products by making the lease renewal payment in advance of the payment due date.
2. You can buy the products at any time.
3. You can return the products to Katapult with no further obligation, except for any past due balances and any restocking fees that may apply.
My credit is not the greatest. Do I need good credit to apply for a Katapult Lease purchase agreement?
No credit? Bad credit? No problem. We understand that things come up in life. We work with customers that have no credit, bad credit or a bankruptcy. "No credit required" does not mean nor imply that no inquiry will be made of credit history or creditworthiness. We may check past transactional history and report information about your lease purchase agreement to credit reporting agencies, but no established credit history is necessary.
In which states is Katapult available?
We are currently only available in the United States. We do business in 46 states and Washington DC. We presently do not do business in Minnesota, New Jersey, Wisconsin, and Wyoming.
How much does my Katapult lease purchase agreement cost?
With Katapult, the power to save is in your hands. Katapult offers early payoff options to keep more money in your wallet. The sooner you payoff the more you save.
If life gets in the way and an early buyout is not an option for you right now, that's okay, with Katapult you can continue to lease to own and make payments on a schedule that is convenient for you.
Visit the “Cost of ownership” page under for more details.
How do I use Katapult?
Before pre-approval
You can apply at any of our partner stores online or in-store. If approved, you will be provided with an available Katapult lease purchase agreement limit that can be used to lease to own a product.
After pre-approval
For qualified products, you may get a lease purchase agreement in a few simple clicks.
Select the Katapult button on the checkout page
Enter a few pieces of information to verify your identity and payment information. Don't worry, our application does not request checking account, employment verification or personal references.
Receive an instant decision
Review and submit your order and the retailer sends you the products!
We'll send you a welcome email that gives you access to your account, customer service, and more.
In addition, you have several options to acquire ownership of the product you are leasing. Katapult lease to own offers flexibility that may make it more attractive than financing. With each payment, you have the option to continue leasing, buyout, or return your items.
How do I make my Katapult lease to own payments?
Your first lease to own payment is due at checkout. Then recurring lease to own payments are automatically charged to the card you provided at checkout. You can also make lease to own payments by logging into your Katapult account. You can access your lease purchase agreement account information on our site by clicking here. Please contact customer service using Live Chat or call at 833- KATAPULT (528-2785) if you need to update your account or payment information.
How do I cancel my (Katapult) order?
Please contact the retailer to cancel your order before it has been delivered. We will cancel your lease purchase agreement once we receive the retailer's confirmation that the order has been canceled. If you want to cancel the lease purchase agreement after the product has been delivered to your home, you will need to reach out to the Katapult Customer Service Team to coordinate the return by calling 833- KATAPULT (528-2785) or via email to help@katapult.com or by using the LiveChat feature.
Does Katapult charge an interest rate (Annual Percentage Rate)?
No, we offer you a lease to own program. Customers are entering into a lease purchase agreement to lease products with an option to own, by exercising an Early Purchase Option or making all lease to own payments scheduled in the lease purchase agreement. The lease purchase agreement is not a credit transaction. Lease to own payments do not include an interest rate or APR and these will not be used to calculate the lease amount.
We consider the following four factors when calculating the lease to own payment.
1. The cash price of the product
2. The state in which the customer resides
3. The maximum term a customer can lease the product
4. The state/city sales tax rate
Does Katapult accept down payments?
Not currently, but this is something we are working on for the future, so check back with us.
Do I pay sales tax using Katapult?
Yes. We charge and collect sales tax. Sales tax is added to all lease to own payments and buyouts.
Do I have a limit on how much I can lease to own with Katapult?
Katapult provides you with an available Katapult lease to own amount that can be used to lease products once you are pre-approved. Your available Katapult limit can be viewed on the success page of your application, in emails that Katapult sends upon approval, and on your personal account page here. Pre-approvals are not guaranteed indefinitely and may change based on varying factors, such as your personal financial circumstances, where you shop, and how long ago you applied, among other factors. Katapult may change your pre-approval in our sole discretion, at any time, without notice to you. Review the Customer Portal for your most recent pre-approval information.
Can I lease to own (Katapult) multiple items at once?
Yes!
What is Splitit?
Splitit is a global payment solution enabling shoppers to pay for purchases with an existing credit card by splitting the cost into interest-free monthly payments.
How does Splitit work?
Credit Card:
Splitit requests authorization from the shopper's card company, reserving the total purchase amount from the shopper's available line of credit. Then, each month, according to the shopper's payment plan, the installment amount is collected and Splitit requests authorization for the remaining balance.
Here is an example of how the service works for a customer buying a TV totaling $1,000 in 5 installments of $200 each:
1. Splitit obtains authorization from the credit card company for the full purchase amount of $1,000. This is not a charge on the card; it is simply reserving $1,000 from the shopper's line of credit.
2. The credit card company then charges the shopper $200 for the first payment.
3. During the second month, Splitit requests authorization for the outstanding purchase amount of $800, and charges the shopper the second installment of $200.
4. This authorization and charge process continues until the full $1000 is collected–in this case, for 5 months.
Note that the held amount might show as 'pending transaction' on your credit card statement.
Debit Card: Currently unavailable.
What happens to my credit score if I use Splitit?
Nothing. If you use a Splitit installment plan there is no impact on your credit score. The bank simply sees the individual installment charges each month. If one of your payment authorizations is declined, there is still no effect on your credit rating; it is simply a declined charge.
Can I pay off my (Splitit) installments early?
Yes, you can. This option is available on your Splitit consumer portal or you can contact our customer care at support@splitit.com
How do I receive a report of my (Splitit) installments?
When you make a purchase using Splitit, you will be asked to provide your email. Splitit sends you credentials so you can log in to the Splitit consumer portal to check your installment status and view other information regarding your purchase. The portal can also be found in the footer of the website.
How do I track the (Splitit) installment payments on my card statement?
Each month, your credit card statement displays the installment charge amount for that month, along with the merchant name. You will also see the authorization/hold for the outstanding amount dropping by one installment, every month. In addition, Splitit will email you after each successful installment charge.
Which cards are supported by Splitit?
Splitit is supported by Visa, Mastercard, American Express, and UnionPay.
What fees does Splitit charge me?
You will not be charged interest and there are no hidden fees.
Is there an application process for Splitit?
Splitit requires no application or registration. There is an instant approval by using the shoppers existing credit card level.
What is PayPal Credit?
PayPal Credit is an open end (revolving) credit card account that provides a reusable credit line built into your account with PayPal giving you the flexibility to pay for your purchases right away or pay over time. It’s easy to apply, easy to use and there whenever you need it. PayPal Credit is subject to credit approval and is offered by Synchrony Bank.
What is the Annual Percentage Rate (APR)?
For New Accounts: Variable Purchase APR is 25.49%. The APR is accurate as of 3/1/2020 and will vary with the market based on the Prime Rate (as defined in your credit card agreement). Minimum Interest charge is $2.00.
How does the "No Interest if paid in full in 6 months on purchases of $99 or more" offer work?
You'll enjoy No Interest if paid in full in 6 months on purchases of $99 or more. Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. Minimum monthly payments required. See terms
Note: PayPal Credit promotional financing offers do not apply to send money transactions.
Is “No Interest if paid in full in 6 months on purchases of $99 or more” an introductory offer?
No, it is not an introductory offer. It’s an offer that’s available on every purchase of $99 or more. Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. Minimum monthly payments required. See terms
Note: PayPal Credit promotional financing offers do not apply to send money transactions.
Is there an annual fee to use PayPal Credit?
No! There is no annual fee to use PayPal Credit.
Do I have a credit line and how much will it be?
Upon approval, your PayPal Credit account will be assigned a credit line of at least $250, based on your creditworthiness. You can confirm your credit line details by logging into your account.
What is the Easy Payments promotional financing option offered by PayPal Credit?
Easy Payments is a promotional financing option with select merchants that may be subject to special, promotional repayment terms and/or APRs that allows you to pay for your PayPal Credit purchases in substantially equal monthly payments (subject to credit approval).
Do you cover dog damage?
The High Anxiety crate is our only crate covered by the 10-year Dog Damage Warranty. We do not cover dog damage on the Stationary or Collapsible crate models.
I purchased the High Anxiety crate. What does this 10-year Dog Damage Warranty cover?
If your dog damages a part of the crate causing a malfunction or compromising the safety of your dog and the crate, those parts will be replaced for free. Free replacement parts, or even crate replacement, is provided within this 10 year timespan. If this happens, please contact us immediately, so we can provide you with replacement parts or a brand new crate.
What is the difference between the Stationary and High Anxiety crate?
The High Anxiety crate will have double the thickness of aluminum, welded and riveted, reduced bar spacing on the door and reduced 1/2" ventilation holes. It incorporates the use of a paddle latch rather than the slam latch and also includes 4 additional butterfly latches for extra security on the front door. The High Anxiety crate also is our only model that includes a 10-year dog damage warranty and the only crate we have not had a single dog escape from.
Can my dog destroy or escape the Collapsible Crate?
The Collapsible crate is not designed for dogs who escape or show signs of anxiety. Although this crate is much stronger than traditional wire and plastic crates, the hinges and folding design of this crate is not ideal for anxious dogs. We have specifically designed the High Anxiety dog crate for destructive and escape-artist dogs.
Does the Collapsible Crate come with smaller ventilation holes?
We are unable to add the High Anxiety ventilation holes to the Collapsible crate.
Can I order the High Anxiety Crate in a different color?
The High Anxiety crate is only available in gray. This is to ensure we can send any replacement parts in a timely manner, if needed.
Is the High Anxiety Crate's air ventilation differ from other crate models?
It is a common misconception that the High Anxiety crate will have less air circulation than the Stationary model. The High Anxiety model does have smaller ventilation holes to help prevent the dog from being able to get their teeth, paws or noses into these holes. Although we use smaller ventilation holes of 1/2 inch, we have increased the overall amount of ventilation holes to provide the same air flow as our Stationary models.
Can I fly with the High Anxiety Crate?
No. The High Anxiety crate is not airline compliant.
What size should I get for my puppy?
Please chat with our team and we would be happy to help you determine the proper crate size for your puppy. We'll ask you several questions including the breed of your dog, where/how your crate will be used and if you plan to fly your dog as pet cargo in the future.
Will this crate fit in my vehicle?
To determine the best crate model and size for your vehicle, we ask that you find the length, width and height measurements of your vehicle's cargo area or truck bed. Once you have these dimensions, feel free to chat with us and we can help you choose the appropriate crate.
What is your return policy?
If you need to return your crate or would like to exchange it for another size or model, we are happy to help. Please go to our returns page for more information.
How do I clean my crate?
Watch this video for tips on cleaning your crate.
Does the Stationary Crate have a removable tray?
No, the Stationary model has a solid aluminum pan that is riveted to the sides of the crate.
Are the airline rails required with a Collapsible Crate?
Yes
Can you fly with the Collapsible crate?
The Collapsible crate can become airline compatible with the Door Guard attachment and IATA brackets, which can be found on our Accessories page. We recommend calling the airline you plan to fly with ahead of time, as each airline has specific requirements for flying with pet cargo.
Does the Collapsible Crate rattle?
The Collapsible crate consists of eight hinges to allow the crate to fold easily. With this hinged design, the crate can rattle in some spots. We recommend using our Stationary model in a vehicle.
How do I strap this crate to a vehicle?
Most vehicles will have D-rings or hooks in its cargo area to securely fasten items. The most common way to secure the crate is to pull a tie-down or ratchet strap through the two handles (located on top of the crate) and connect it to the tie-down points in the vehicle. Each of these handles can support 500 lbs.
Will this crate fit in my vehicle?
To determine the best crate model and size for your vehicle, we ask that you find the length, width and height measurements of your vehicle's cargo area or truck bed. Once you have these dimensions, feel free to chat with us and we can help you choose the appropriate crate.
Do you cover dog damage?
The High Anxiety crate is our only crate covered by the 10-year Dog Damage Warranty. We do not cover dog damage on the Stationary or Collapsible crate models.
My dog damaged the Stationary or Collapsible crate. What do I do?
Please contact us, we will do our best to find a solution for you.
Are the airline rails required with a Collapsible Crate?
Yes.
Does the Collapsible Crate have a warranty?
The Collapsible crate comes with our Lifetime Guarantee to ensure your crate is free of defects in materials or workmanship, for life. The Collapsible crate does not come with a dog damage warranty.
Can you fly with the Collapsible crate?
The Collapsible crate can become airline compatible with the Door Guard attachment and IATA brackets, which can be found on our Accessories page. We recommend calling the airline you plan to fly with ahead of time, as each airline has specific requirements for flying with pet cargo.
Can my dog destroy or escape the Collapsible Crate?
The Collapsible crate is not designed for dogs who escape or show signs of anxiety. Although this crate is much stronger than traditional wire and plastic crates, the hinges and folding design of this crate is not ideal for anxious dogs. We have specifically designed the High Anxiety dog crate for destructive and escape-artist dogs.
Does the Collapsible Crate come with smaller ventilation holes?
We are unable to add the High Anxiety ventilation holes to the Collapsible crate.
Does the Collapsible Crate rattle?
The Collapsible crate consists of eight hinges to allow the crate to fold easily. With this hinged design, the crate can rattle in some spots. We recommend using our Stationary model in a vehicle.
Do you cover dog damage?
The High Anxiety crate is our only crate covered by the 10-year Dog Damage Warranty. We do not cover dog damage on the Stationary or Collapsible crate models.
My dog damaged the Stationary or Collapsible crate. What do I do?
Please contact us, we will do our best to find a solution for you.
Does the Stationary Crate have a removable tray?
No, the Stationary model has a solid aluminum pan that is riveted to the sides of the crate.
What is the difference between the Stationary and High Anxiety crate?
Does the Collapsible Crate rattle?
The Collapsible crate consists of eight hinges to allow the crate to fold easily. With this hinged design, the crate can rattle in some spots. We recommend using our Stationary model in a vehicle.
Do I need to keep any of the packing materials?
Yes, you will need to return or exchange your crate by shipping it in its original packaging.
Do I need to pay for return shipping back to Impact Dog Crates?
If you are returning your crate for a refund, you will need to pay for return shipping. If you are exchanging your crate, we will cover return shipping costs and provide free shipping for your new crate within the contiguous 48 States.
Which shipping carriers do you use?
We ship with FedEx, AGS (Associated Global Systems) and LTL Freight. FedEx will ship all accessories and Collapsible crates, except size 54-inch. All other crates will ship AGS. Please note, with some larger shipments your order may ship LTL Freight.
If you order a crate and accessories, the accessories will ship FedEx and the crate may ship AGS depending on the crate. In this case, you will end up with two separate tracking numbers, one from FedEx and one from AGS.
Do I need to be home for delivery?
For orders shipping FedEx, you do not need to be home for delivery. If your order ships via AGS, the shipping company will call you 1-3 days before delivery to schedule an appointment for delivery, which will require a signature. If you do not wish to schedule an appointment, you may reach out to AGS and they can deliver your crate without a signature and send an email confirmation instead.
How long does shipping take?
Shipping times may take up to 7-10 business days depending on your location from our warehouse (located in Hayden, Idaho).
Do you ship internationally?
Yes, please contact us for a quote.
How much does shipping cost?
Shipping is $150 discounted to $75 for crate purchases if your shipping address is within the contiguous United States. There are additional shipping costs to Alaska and Hawaii.
Can you ship to Alaska and Hawaii?
Yes, we can ship to Alaska and Hawaii. There is an additional shipping cost added during checkout.
Do you allow exchanges?
Yes, we can exchange your crate for another model or size for free. You can find more details here.
Do I need to keep any of the packing materials?
Yes, you will need to return or exchange your crate by shipping it in its original packaging.
Do I need to pay for return shipping back to Impact Dog Crates?
If you are returning your crate for a refund, you will need to pay for return shipping. If you are exchanging your crate, we will cover return shipping costs and provide free shipping for your new crate within the contiguous 48 States.
How do I return my order?
This rarely happens, but if it does please contact us here.
What is lease to own?
We are glad you asked! Lease to own means that you make recurring payments for the use of the products you have selected. You have no long term obligation to continue leasing, and can return the product to Katapult at any time with no further obligation other than for amounts past due.
In addition, you have several options to acquire ownership of the product you are leasing. A lease purchase agreement through Katapult offers flexibility that may make it more attractive than financing. With each payment, you have the option to continue leasing, buyout, or return your items.
Lease to own gives you the power to purchase what you need when you need it.
How do I return the products from my Katapult lease purchase agreement?
Customers have the right to return their product within 30 days of receipt of their product or such other deadline as stated in your return policy and receive a refund of applicable money paid with the exclusion of the initial $45 payment, unless refunding the initial payment is required by applicable law. Your return policy stays in effect for transactions made with Katapult.
If your return window of 30 days (or more where applicable) has passed, customers may contact Katapult and return the product(s) to Katapult, releasing them from future payments.
If returns are applicable by your retailer, please contact Katapult's customer service by calling 833- KATAPULT (528-2785) or via email returns@katapult.com or using LiveChat.
What are the terms of a Katapult lease purchase agreement?
Our auto-renewing lease purchase agreements are 12 – 18 months depending on the lease amount and state in which the customer resides. With a Katapult lease purchase agreement you have three options:
- 1.) Continue to make lease payments and a portion of every payment goes toward reducing the buyout price.
- 2.) Buy the products outright at any time during your lease purchase agreement term.
- 3.) Return your item(s)
What are the advantages of a Katapult lease purchase agreement vs. a loan (financing)?
Loans generally offer lower recurring payments than lease purchase agreements, while lease purchase agreements offer the flexibility of continuing to lease, buy, or return the product. Also, there is no danger of penalty interest (be that compounding or deferred) or loan acceleration with Katapult.
Loan: You can borrow money to buy something and you pay it back over time, plus interest.
Katapult Lease purchase agreement: You make the appropriate lease purchase agreement payments on or before the due date for the use of your products. With each payment you may choose one of three options:
- 1. You can continue using the products by making the lease renewal payment in advance of the payment due date.
- 2. You can buy the products at any time.
- 3. You can return the products to Katapult with no further obligation, except for any past due balances and any restocking fees that may apply.
What is your return policy?
If you need to return your crate or would like to exchange it for another size or model, we are happy to help. Please go to our returns page for more information.
What is covered under the Lifetime Guarantee?
Any manufactured defects are covered for the lifetime of the crate on all hardware and craftsmanship. The Lifetime Guarantee does not include normal wear and tear when using the crate and does not include dog damage.
Do you cover dog damage?
The High Anxiety crate is our only crate covered by the 10-year Dog Damage Warranty. We do not cover dog damage on the Stationary or Collapsible crate models.
I purchased the High Anxiety crate. What does this 10-year Dog Damage Warranty cover?
If your dog damages a part of the crate causing a malfunction or compromising the safety of your dog and the crate, those parts will be replaced for free. Free replacement parts, or even crate replacement, is provided within this 10 year timespan. If this happens, please contact us immediately, so we can provide you with replacement parts or a brand new crate.
My dog damaged the Stationary or Collapsible crate. What do I do?
Please contact us, we will do our best to find a solution for you.
Do you sell replacement parts?
Yes, please contact us for more information.
Does the Collapsible Crate have a warranty?
The Collapsible crate comes with our Lifetime Guarantee to ensure your crate is free of defects in materials or workmanship, for life. The Collapsible crate does not come with a dog damage warranty.
