FAQs

What kind of crates do you offer?

We offer:
Collapsible Crates
in sizes 200 (NEW!), 250, 300, 400, 450 and 700
Stationary Crates
in sizes 100, 200, 250, 300, 400, 450, 500, 600, 700 and 750 (NEW!)
High Anxiety Crates in sizes 300, 400, 450, 500, 600 and 700 
Side Door Crates in sizes 300, 400, 450 and 600 

 

Does your collapsible dog crate have a warranty?

All our crates come with a manufacturer defect warranty. The ONLY crate that comes with a dog damage warranty is our High Anxiety crate.

 

Can I fly with a collapsible dog crate?

You can try. However, we only recommend flying with a stationary dog crate. To learn more visit: https://www.united.com/web/en-US/content/travel/animals/kennel.aspx

 

What colors do crates come in?

Impact Dog Crates come in five colors: red, gray, tan, blue and purple. We have custom colors that are available for an additional cost.

 

What size crate should I purchase for my puppy?

Depends on the breed and how big you think your dog is going to get. Call for 208-687-4400 or visit our Crate Size Guide web page at https://www.impactdogcrates.com/pages/pick-the-right-crate-for-your-dog.

 

Do I have to assemble my crate?

Yes. Most stationary models require assembly. Inside your shipping box will be instructions along with all the necessary tools to put your crate together. We recommend watching our youtube.com video, https://www.youtube.com/watch?v=9JmwoMYaoBI before beginning assembly.

 

Do you really have dog crates with the military?

Yes. Our Impact Dog Crates are regularly used by Police Departments, US Border Patrols and our United States Military.

 

Can I use more than one promo code at checkout?

The impactdogcrates.com website will only accept one promotional code.

 

Are your crates crash tested?

We have completed in house crash testing on our collapsible crates by dropping our collapsible crates from 15 feet resulting in minimal damage.  We have also stacked over 600 lbs on top of the crates with no damage. 

 

Does your crate have enough ventilation?

Yes. Our engineers devote hours when designing Impact Dog Crates. We take the safety of your pet very seriously and would never produce a product that we don’t have the most confidence in.

 

Is aluminum hotter than plastic?

No. Aluminum can cool faster than plastic. Plastic tends not to feel as cold or as hot, but this can be a double-edged sword. Plastic has higher heat capacity, meaning it will stay at a temperature longer than an aluminum crate.

 

Are you the manufacturer of Impact Dog Crates and where are you located?

Yes. We engineer and manufacture all Impact Dog Crates. We are located on the panhandle in Northern Idaho, near Coeur d’Alene.