Missing the Airline Rails for your Impact Dog Crate? It happens more often than you'd expect. Stationary and Collapsible Airline Rails come in all sizes and come as pair.
Note: Airline Rails are replacement items only. Your Impact Dog Crate comes standard with Airline Rails.
Impact recently sent me replacement Airline rails (and some touch up paint and a door guard) for a crate I bought in 2017. Very happy with them.
I left the airline rails in some dingy Utah motel room – these were for my Impact Dog Crate 400 Collapsible, and was keen to get replacements. When I gave the story, they knew who I was, the color of the crate, etc. before I even told them my name. Their CRM must be really good, and they know their customers and take good care of them.
THAT is the way to make a customer for life!
Thanks for the replacement parts of my broken crate !
You really take care of this as you say !
We were inadvertently shipped longer rails than the crate and ImpactDog took care of reshaping the proper size immediately. Very good company to work with.