Free Returns & Delivery Protection
Shipping Info
Shipping: Right now our accessories ship out in 2-4 days.
Please note: Impact Crate Fan ships out in 3-4 weeks.
We're Here to Help: Your satisfaction is our priority. Stay informed every step of the way with updates from our dedicated team. For immediate availability or any inquiries, don't hesitate to reach out via Chat or give us a call.
Delivery & Tracking: As soon as your accessory is ready, it will be shipped via FedEx or UPS. Look out for an email with your tracking information, allowing you to follow its journey straight to your home.
Free Returns & Exchanges
Return Policy: You have 30 calendar days to return your unused product from the date of delivery.
If the return is initiated after the first 10 calendar days of receiving your product, you will be charged a minimum 10% restocking fee. (higher if returned damaged or used)
All items must be returned in original condition, must include manufacturer packaging, tags and documentation. Returns will be refused if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged.
Exchange Policy: We allow one free product exchange per order for customers located within the contiguous 48 States.
Exchange must be claimed within 10 calendar days of receiving the product.
To be valid for an exchange, the product must be returned in original condition including manufacturer packaging, tags and documentation. Exchanges will be refused if items arrive used or damaged due to improper packaging. Please ensure your product is carefully packaged.
Learn More
- JBJohnny B.Verified Buyer15 minutes agoRated 5 out of 5 starsGreat Crate
I ordered my crate it arrived in time and was in great shape. I was missing some screws and they sent me 4 new ones no problem.
IDImpact Dog Crates25 seconds agoThank you so much for the kind words! We're thrilled the crate arrived on time and in great shape, and we're glad we could get those screws sorted out quickly. Your pup is lucky to have such a great setup! 🐾
- KRKristen R.Verified Buyer2 days agoRated 5 out of 5 starsLove our crate
We purchased an impact crate for our puppy and she loves it! It is now her home and we can’t be happier.
- RPRebecca P.Verified Buyer1 week agoRated 5 out of 5 starsI love this crate
And my dog does too. He feels safe and cozy with the orthopedic pad.
- APAshly P.Verified Buyer4 weeks agoRated 5 out of 5 starsEasy and great to deal with when replacing the dog bed!
Quick to be helpful and replace what needed to be replaced! My dog had managed to chew the chew proof dog bed but impact was great with sending a replacement right away.
- Kkelley1 month agoRated 5 out of 5 stars5 Stars
Good to have