30-Day Money-Back Guarantee
We want you to feel confident in your purchase, which is why we’ve got you covered with our 30-day money-back guarantee. This policy is designed to ensure your satisfaction while offering a risk-free shopping experience.
Why We Offer This Guarantee
We believe in the quality of our products and want you to enjoy them without hesitation. Our guarantee gives you the freedom to try our products in the comfort of your home, knowing you can return them if they don’t meet your expectations.
How It Works
1. Start Date
Your 30-day trial begins on the date of delivery. Request an eligible return within 30 days after delivery.
2. Condition Requirements
To qualify for a refund, returned items must meet the following criteria:
- Lightly used and in like-new condition, except for dog-caused damage during an eligible 30-day crate trial.
- Free of any pee, poop, blood, dirt, or other contaminants.
- Undamaged, except for dog-caused damage during an eligible 30-day crate trial; no purchased protection plan is required for that trial-return exception.
- Complete with original hardware and components, in the original packaging.
3. Return Shipping Fee
The standard return fee is $50 per returned item. Customers outside the contiguous 48 states pay return shipping with no additional $50 standard fee. For eligible 54-inch Collapsible returns, customers pay return freight with no additional $50 fee and must retain the original pallet.
4. Refund Processing Time
Returns require inspection and approval. Inspection may take 30 days or longer during high volume. Refunds are issued to the original payment method within 7–10 business days after approval.
5. No Returns After 30 Days
Request the return within 30 days after delivery. Once a return label is issued, drop off the original with the carrier within 10 days; otherwise the return is voided under the standard policy.
Risk-Free Shopping
If your purchase doesn’t meet your needs or expectations and you meet the above requirements, we’ll issue a full refund (minus the return shipping fee).
*The 54" Collapsible is included in the 30 Day Risk-Free Trial. For 54" returns, you pay the return freight (no additional $50 fee) and the crate must be returned on its original pallet. For 54" exchanges, you pay freight both ways.
This crate trial applies only to eligible products. Products sold by Impact as Secondhand or final sale are excluded from the trial; legacy Impact x Tarter crates retain separate terms. Buying a used crate privately does not automatically establish eligibility; contact support to verify the original purchase and applicable terms. Impact K9 food has separate guarantee terms. Contact support before returning a product.
