Collapsible Dog Crate V1
Lifetime Warranty Included
Peace of mind for dog owners, one free replacement, no questions asked.
Learn MoreAny manufactured defects are covered for the lifetime of the crate on all hardware and craftsmanship. The Lifetime Warranty does not include normal wear and tear when using the crate and does not include dog damage.
DOG DAMAGE ADD ON
What’s Covered:
- Chewed bars or welds
- Bent or broken latches
- Frame or panel damage caused by your dog
What’s Not Covered:
- Damage from vehicles, fire, or natural disasters
- Damage caused by anyone or anything other than your dog
How It Works:
- Submit a claim with photos and proof of purchase
- Our team will review and confirm dog-related damage
- Receive 1 full replacement crate (same model or comparable), or parts needed to fix the crate — shipping included
Warranty Duration:
- Valid for 2 years from the date of delivery
- Limited to 1 replacement per crate purchased
The Impact Collapsible Dog Crate V1 is our original design, offering dependable strength and versatility. Its lightweight, collapsible frame is perfect for easy setup and storage, making it a reliable choice for home or travel. While it doesn’t include the Impact Bolts featured in the V2 model for automatic airline approval, this crate can still meet IATA standards with the addition of our Airline-approved brackets and rear airline rail (sold separately). A durable and practical option, the V1 crate keeps your dog secure and comfortable, whether at home or on the go.
Fast Shipping on Most Sizes: All crate sizes ship within 2-4 business days.
We're Here to Help: Your satisfaction is our priority. Stay informed every step of the way with updates from our dedicated team. For immediate availability or any inquiries, don't hesitate to reach out via Chat or give us a call.
Delivery & Tracking: As soon as your crate, in any size or color, is ready, it will be shipped via FedEx or UPS. Look out for an email with your tracking information, allowing you to follow its journey straight to your home.
Return Policy: We offer a 30-day money-back guarantee for a risk-free shopping experience. Your trial begins upon delivery, allowing you to test our products at home. To qualify for a refund, items must be lightly used, in a like-new condition, and free from contaminants or structural damage. A $50 return shipping fee applies, and refunds are processed within 7–10 business days of item inspection. Returns are not accepted after 30 days.
If your purchase meets these conditions, we’ll issue a full refund minus the shipping fee.
Exchange Policy: We allow one free product exchange per order for customers located within the contiguous 48 States.
Exchange must be claimed within 10 calendar days of receiving the product.
To be valid for an exchange, the product must be returned in original condition including manufacturer packaging, tags and documentation. Exchanges will be refused if items arrive used or damaged due to improper packaging. Please ensure your product is carefully packaged.
Click Here To Learn More
THE CRATE YOUR DOG DESERVES
Dog damage isn’t automatically covered on the Collapsible Crate.
However, you can add optional Dog Damage Protection at checkout for 2 years of coverage.
Every Collapsible Crate still includes a Lifetime Manufacturer Warranty against defects in materials or workmanship.
Please reach out to our support team with photos of the damage.
While dog damage isn’t covered by default, we’ll review your case and do our best to help — especially if you purchased the Dog Damage Protection Add-On.
If that protection wasn’t added, our team can still offer repair parts or replacement options.
The airline rails are indeed structural, meaning the crate literally requires them for assembly and rigidity — they’re not optional.
Yes — the Collapsible Crate is backed by a Lifetime Manufacturer Warranty covering defects in materials or workmanship.
It does not include dog damage coverage unless the optional protection plan was added at checkout.
Some customers have successfully flown with the Collapsible Crate on select airlines, but we no longer advertise it as airline-approved.
If you choose to fly, use the included airline rails and thumb screws to secure all panels, and confirm your airline’s requirements before travel — they can vary widely.
The Collapsible Crate is not 100% escape-proof, but it’s far stronger than traditional wire or plastic kennels.
About 90% of dogs will not be able to escape it under normal use.
However, if your dog has a history of breaking out of crates or shows signs of severe anxiety or destructive behavior, we don’t recommend the Collapsible model.
In those cases, our High Anxiety Crate is the best fit — it’s built specifically for escape artists and comes with a Lifetime Dog Damage Guarantee.
No — the Collapsible Crate uses standard 0.817" diamond ventilation holes for airflow and visibility.
Smaller holes like those on the High Anxiety model cannot be added or modified.
Generally, if your crate is rattling, it’s because the rubber stopper on the inside of the door has fallen off. It’s the same type of bumper you’d find on a cabinet door.
If this happens, just reach out to us — we’ll send a free replacement stopper.
In some cases, you might hear a light rattle between the side walls and the front frame. That can be eliminated by installing the Stationary Screws and Rear Airline Rail, which add extra tension and stability.























