Policies

Warranty, Returns & Exchanges

Impact Dog Crates products are warranted to be free from defects in materials or workmanship for life to the original owner from the date of purchase from Impact Dog Crates. If you have purchased an IMPACT DOG CRATE from a third party all warranties must go through the third party seller. We do NOT warranty dog damage on our stationary or collapsible dog crates. Warranties cannot be transferred and are only valid for the original purchaser. Must provide PROOF of purchase for warranty to be valid. Paint is not covered under the warranty policy.

We will, at our sole discretion, repair or replace any components that fail in normal use. In most cases, we will send replacement parts that you as the consumer will need to install. Such repairs or replacement will be made at no charge to you for parts, you shall be responsible for any transportation charges for returning the products. Replacement products may be new or refurbished at our discretion. Scratches into the powder coat is considered cosmetic damage and generally does not fall under warranty. If you have any questions in regards to a warranty claim, feel free to contact our customer support team.

This warranty does not apply to: (i) cosmetic damage, such as scratches, nicks, stains and dents; (ii) consumable parts, unless product damage has occurred due to a defect in materials or workmanship; (iii) damage caused by accident, abuse, misuse, water (in excess of specifications), flood, fire, or other acts of nature or external causes; (iv) damage caused by service performed by anyone who is not an authorized service provider of Impact Dog Crate; or (v) damage to a product that has been modified or altered without the prior written permission of Impact Dog Crate.

THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. Subject to applicable law, in no event shall our liability exceed the purchase price of the product purchased.

Return Policy:

Please visit our Return & Exchange page.

To initiate a return, call: 208-352-7053

You have 30 calendar days to return your unused product from the date of delivery.

If the return is initiated after the first 10 calendar days of receiving your product, you will be charged a minimum 10% restocking fee. (higher if returned damaged or used)

All items must be returned in original condition, must include manufacturer packaging, tags and documentation. Returns will be refused if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged.

You are required to pay for return shipping.

  1. 30 Day Returns (30 calendar days from the date of delivery).
  2. After 10 calendar days, a minimum 10% restocking fee will be charged. (higher if returned damaged or used)
  3. Product must be in original condition- clean and undamaged, free of dings, dents and scratches.
  4. Must have original manufacturer packaging and tags to be valid for a return.
  5. Customers are required to pay for return shipping fees.

Please note: We do not accept returns of Impact Dog Crates products purchased with Zibby financing after 10 days of receiving your new product(s).

Exchange Policy:

Please visit our Return & Exchange page.

To initiate an exchange, call: 208-352-7053

We allow one free product exchange per order for customers located in the United States.

Exchange must be claimed within 10 calendar days of receiving the product.

To be valid for an exchange, the product must be returned in original condition including manufacturer packaging, tags and documentation. Exchanges will be refused if items arrive used or damaged due to improper packaging. Please ensure your product is carefully packaged. 

  1. Impact will allow 1 free exchange per order. (customer will be responsible for any upgraded cost of new product)
  2. Customer must have a valid shipping address located within the contiguous 48 United States to be eligible for free product exchange.
  3. Must be clean and undamaged, free of dings, dents and scratches
  4. Must have original packaging to be valid for an exchange.
  5. Must be claimed within 10 days of receiving the product.
  6. Customers located outside of the contiguous 48 United States may initiate an exchange, however the customer will be responsible for paying for the return freight shipping charges and duties/ taxes associated with the exchange process. The customer is also responsible for paying for freight shipping and associated duties/taxes of the new product to the customer.

Impact High Anxiety Dog Crate Warranty

Impact High Anxiety Dog Crates products are warranted to be free from defects in materials or workmanship for life to the original owner from the date of purchase from Impact Dog Crates and authorized dealers of Impact Dog Crate products. Warranties cannot be transferred and are only valid for the original purchaser. 

Your High Anxiety crate does come with a ten-year replacement guarantee. If within the first ten years of owning the high anxiety dog crate, your dog damages you're crate to a point where it is not safely containing your pet. Please contact us at (208) 908-0118. 

Your High Anxiety Dog Crate warranty covers shipping a new crate back to you within the first calendar year. If your dog crate is older than 12 months but still in the ten-year free replacement warranty period, you will be responsible for the freight of the replacement parts and or new crate.

We will, at our sole discretion, repair or replace any components that fail in use. In most cases, we will send replacement parts that you as the consumer will need to install.  Such repairs or replacement will be made at no charge to you for parts, you shall be responsible for any transportation charges for returning the products. Replacement products may be new or refurbished at our discretion.

This warranty does not apply to: (i) cosmetic damage, such as scratches, nicks, stains and dents; (ii) consumable parts, unless product damage has occurred due to a defect in materials or workmanship; (iii) damage caused by accident, abuse, misuse, water (in excess of specifications), flood, fire, or other acts of nature or external causes; (iv) damage caused by service performed by anyone who is not an authorized service provider of Impact Dog Crate; or (v) damage to a product that has been modified or altered without the prior written permission of Impact Dog Crate.

THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE.  Subject to applicable law, in no event shall our liability exceed the purchase price of the product purchased.

 

 Privacy Policy

 Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Coupon Code & Promotional Gift Card Conditions

  1. Coupons cannot be combined.
  2. Coupons are only available for contiguous US residents only. (Hawaii, Alaska, and APO addresses are not valid for promotions)
  3. Promotional Gift Cards expire after 1 year from activation