To initiate a return click here.
You have 30 calendar days to return your unused product from the date of delivery.
If the return is initiated after the first 10 calendar days of receiving your product, you will be charged a minimum 10% restocking fee. (higher if returned damaged or used)
All items must be returned in original condition, must include manufacturer packaging, tags and documentation. Returns will be refused if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged.
You are required to pay for return shipping.
- 30 Day Returns (30 calendar days from the date of delivery).
- After 10 calendar days, a minimum 10% restocking fee will be charged. (higher if returned damaged or used)
- Product must be in original condition- clean and undamaged, free of dings, dents and scratches.
- Must have original manufacturer packaging and tags to be valid for a return.
- Customers are required to pay for return shipping fees.
- If you cancel your order after it has shipped, it is considered a return.
Please note: We do not accept returns of Impact Dog Crates products purchased with Katapult financing after 10 days of receiving your new product(s).
To initiate an exchange click here.
We allow one free product exchange per order for customers located within the contiguous 48 States.
Exchange must be claimed within 10 calendar days of receiving the product.
To be valid for an exchange, the product must be returned in original condition including manufacturer packaging, tags and documentation. Exchanges will be refused if items arrive used or damaged due to improper packaging. Please ensure your product is carefully packaged.
- Impact will allow 1 free exchange per order. (customer will be responsible for any upgraded cost of new product).
- Customer must have a valid shipping address located within the contiguous 48 States to be eligible for free product exchange.
- Must be clean and undamaged, free of dings, dents and scratches
- Must have original packaging to be valid for an exchange.
- Must be claimed within 10 days of receiving the product.
- Customers located outside of the contiguous United States may initiate an exchange, however the customer will be responsible for paying for the return freight shipping charges and duties/ taxes associated with the exchange process. The customer is also responsible for paying for freight shipping and associated duties/taxes of the new product to the customer.