Returns

Return Policy:

To initiate a return, call: 208-352-7053

You have 30 calendar days to return your unused product from the date of delivery.

If the return is initiated after the first 10 calendar days of receiving your product, you will be charged a minimum 10% restocking fee. (higher if returned damaged or used)

All items must be returned in original condition, must include manufacturer packaging, tags and documentation. Returns will be refused if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged.

You are required to pay for return shipping.

  1. 30 Day Returns (30 calendar days from the date of delivery).
  2. After 10 calendar days, a minimum 10% restocking fee will be charged. (higher if returned damaged or used)
  3. Product must be in original condition- clean and undamaged, free of dings, dents and scratches.
  4. Must have original manufacturer packaging and tags to be valid for a return.
  5. Customers are required to pay for return shipping fees.

Please note: We do not accept returns of Impact Dog Crates products purchased with Zibby financing after 10 days of receiving your new product(s).

Exchange Policy:

To initiate an exchange, call: 208-352-7053

We allow one free product exchange per order. 

Exchange must be claimed within 10 calendar days of receiving the product.

To be valid for an exchange, the product must be returned in original condition including manufacturer packaging, tags and documentation. Exchanges will be refused if items arrive used or damaged due to improper packaging. Please ensure your product is carefully packaged. 

  1. Impact will allow 1 free exchange per order. (customer will be responsible for any upgraded cost of new product)
  2. Must be clean and undamaged, free of dings, dents and scratches
  3. Must have original packaging to be valid for an exchange.
  4. Must be claimed within 10 days of receiving the product.