After putting it off for over a month, I finally placed the order for the High Anxiety dog crate. The ordering process was great, customer service was awesome. The only opportunity I see is to inform customers that most larger crates will ship via a truck carrier and an appointment has to be made for delivery. The crate arrived packaged very well and in perfect condition. The crate is super solid and extremely well built. I have a dog that was previously left in a crate for long hours by her former owners and will totally destroy the house if left for any amount of time uncrated. She has taken really well to this crate after a few days of getting used to it. I placed the crate in the same room as her current one and left the door open. She seems to have less separation anxiety when in this crate. I see this thing lasting a lifetime.