Impact Grooming Pad

Return Policy: You may return eligible items within 30 days of delivery; light use is allowed. Items must be like-new (except dog damage during an eligible trial), clean and free from contaminants, undamaged, complete with original hardware and components, and in the original packaging. A $50 standard return-shipping fee applies per returned item within the contiguous 48 states. Customers outside the contiguous 48 states pay return shipping instead of the additional $50 standard return-shipping fee. Once your return label is issued, drop the item off with the carrier within 10 days or the return is voided. Inspection can take up to 30 days; refunds are issued 7–10 business days after approval.

Exchange Policy: One free exchange per order for customers in the contiguous 48 states. Request it within 30 days of delivery, during your 30-day trial, and drop the original item off within 10 days of label issuance. Outside the contiguous 48, you pay shipping both ways plus any duties. Exchanged items must be like-new, clean, undamaged, and complete with original packaging and hardware.

Final-sale items, including Secondhand crates, are not returnable.

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